Freelance Aircrew Data and Privacy Policy - May 2018

Maintaining the security of your data is a priority at Freelance Aircrew Ltd, we are committed to respecting your privacy rights and our policies and procedures have been updated to comply with the EU General Data Protection Regulations (2018).

We pledge to handle your data fairly and legally at all times. Freelance Aircrew Ltd is also dedicated to being transparent about what data we collect about you and how we use it. This policy applies when you visit our website, enter your personal information to create a personal account, employers account or enter information into a contact form and submit the form.

All personal data is stored on our server which is accessible by staff at Freelance Aircrew Ltd and our IT provider SCP Computers Ltd. In particular, we want you to know that Freelance Aircrew and SCP Computers Ltd is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

When you create a Freelance Aircrew profile, when you specifically opt to agreeing to our T&C and Data and Privacy Policies, you agree to receive a monthly email from us reminding you to update your availability and for us to send your contact details to Operators who have subscribed to an account ("Employer Account"); acceptance of this is specifically required in order to create a profile. If you object to your personal information being transferred or used as described in this Policy, please do not register for the Service.

How We Protect and Maintain Your Data

All of the computers used at Freelance Aircrew Ltd are fully protected with the latest anti-virus software and are all password protected. We have firewalls in place to prevent unauthorised access to our systems.

The data you provide to us is stored on our server, which is located in a secure UK data centre. The server is maintained by SCP Computers Ltd and is monitored for any unauthorised access. We have systems in-place to block detected unauthorised access attempts.

Data Retention Period

If you are aircrew who have created a Freelance Aircrew personal account, then your data will be held securely until such time as you have deleted your profile.

If you are an operator who has listed a job or subscribed to use our service, then any personal data will be retained for a period of 12 months from the last date of your subscription, after that time period it will be permanently deleted.

Access To Your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at hello@freelanceaircrew.com

If you would like your personal data to not be held by Freelance Aircrew, then you should notify us immediately by sending an email to hello@freelanceaircrew.com

Data Destruction

If you cancel your profile, or we receive a request to delete any or all of your personal data, then all data will be permanently deleted from our servers, if you wish to create a profile at any point in the future then you will have to do so from scratch. A note of this data destruction will be held in the Freelance Aircrew Ltd Data Destruction log.

Personal Information

Freelance Aircrew Ltd collects two basic types of information with our Service, namely personal information and aggregate information. Personal information is information that is directly associated with a specific person or entity such as a user's name, postal or zip code, user-chosen ID and password, or information about activities that is directly linked to that person. Personal information does not include aggregate information.

Aggregate information is data we collect about a group or category of services or users from which individual user identities have been removed. In other words, information on how you use our Service may be collected and combined with information about how others use the Service, but no personal information will be included in the resulting data. Aggregate data helps Freelance Aircrew Ltd understand trends in our users' needs so that we can better consider new features or otherwise tailor our Service. We may share aggregate information about our users with third parties for various purposes, including helping us better understand and improve our Service, and for advertising and marketing purposes.

Information You Give Us

We collect information you give us at various times when you register with us and use our Service. Examples include the following:

  • Registration and Transaction Information

    When you register to use the Freelance Aircrew Ltd Service, we may collect contact information about you including, for example, your name and location, and you will be asked to create a user-chosen ID and password for your use when accessing the Service. In addition, we may collect images, pictures, data files, and written descriptions or statements about you.

  • Submissions and Customer Service

    We may collect information that identifies you personally when you send us comments, questions or suggestions, or if you send to us job applications, resumes, or other business-related contacts.

  • Automatically collected information

    We automatically receive certain types of information whenever you interact with us. For example, when you use the Service, our systems automatically collect your IP address and the type of browser you use.

We may also collect standard access information, such as time and date of accessing the Service, and usage of the Service. We use such information to help manage the effectiveness of our online advertising and to gather access information, such as counting the users who have visited those pages and compiling aggregated statistics about service usage. Automatically collected information does not contain any personal information and we do not link such automatically collected information to personal information about you.


A cookie is an alphanumeric identifier which we transfer to your hard drive through your web browser when you visit our Site. It enables our own system to recognize you when you visit our Site again and improve our Service by seeing which areas and features are most popular; to personalize the Site and improve the Site experience; to allow you to visit the Site without re-entering your member ID and/or password; and to track and complete transactions you have requested. This traffic information can be used to enhance the content of our Site and make your use of it easier. If you wish to reject our cookie, you can configure your browser to do so. If you reject our cookies, you will be able to access those parts of our Site available to the general public, but not some of the Site's features or services, and you may have a less satisfactory experience.

We use Google Analytics to assess how customers interact with our website so we can improve customer satisfaction and user experience. This is an important feature to help innovate and monitor the performance of our website. More details can be found here https://www.google.com/policies/privacy/

No Information about Children

Our Service is not intended to be used by children under the age of 18, and we do not knowingly, directly or indirectly, collect information from children under the age of 18.

Use of Personal Information

  • Internal Use of Personal Information

    In general, we use personal information internally to serve you and enable you to take maximum advantage of our Service. For example, to provide services or complete transactions you have requested, to anticipate and resolve problems with our Service, to respond to customer support inquiries, and to create and inform you of new products and services from Freelance Aircrew Ltd that better meet your needs. We reserve the right to communicate with you from time to time at any of the contact points you provide to us for any of the aforementioned purposes.

  • Disclosure of Personal Information

    We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your prior consent except (ia) as necessary to complete a transaction you have requested (ib) by completing and obtaining an active profile ("Freelance Aircrew Ltd Profile") you agree that your profile (and personal information) will be accessible by members Employers and Operators who have subscribed to an account ("Employer Account"). For full terms & conditions email: hello@freelanceaircrew.com. (ii) as necessary to perform internal analyses and business functions, (iii) as part of a business transfer, (iv) when required by law or permitted to protect our rights, property, or safety or that of our customers, (v) to prevent fraud, or (vi) to protect against abuse, misuse or unauthorized use of our Site.

    Internal Analysis. We may use information about you for our own internal purposes, such as to estimate our audience size, measure aggregate traffic patterns as well as to understand demographic, customer interest, and other trends among our users. We may outsource these tasks and disclose personal information about you to third parties, provided their use and disclosure of your personal information is restricted to performance of such tasks.

    Business Transfers. Information about our users and the Service is one of our most important business assets. We may transfer our customer database, including personal information, to a third party who acquires all or substantially all of the assets or stock in our company or our Service whether by merger, acquisition, reorganization or otherwise.

    Protection of Freelance Aircrew Ltd and Others. We may release personal information in the good faith belief that release is appropriate and necessary to comply with legal process or authority (e.g., a lawful subpoena, warrant or court order); to enforce or apply our policies; to initiate, render, bill, and collect for amounts owed to us; to protect the rights, property, or personal safety of Freelance Aircrew Ltd, our users, our employees, or the public; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Network and Information Security

We use commercially reasonable efforts to protect your personal information and to use and disclose it only in the manner as described above.

Your account information and access to our Service is accessible only through the use of an individual user ID and password. To protect the confidentiality of personal information, you must keep your password confidential and not disclose it to any other person. You are responsible for all uses of our Site and Service by any person using your account user ID and password. Please advise us immediately if you believe your account user ID and password have been misused.

Access and Control of Personal Information

If you are a registered user of our Service, you may view, correct, or delete your personal information by logging into the Site and editing your profile. You may request for your personal information to be completely removed from our system at any stage.

International Users

Personal information will be stored and processed on our computers in accordance with English law. If you object to your personal information being transferred or used as described in this Policy, please do not register for the Service.